Shipping policy

Shipping Policy

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Orders placed after 2:00 PM may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

We currently ship throughout the United Kingdom.

Delivery times are estimates and may vary during busy periods, holidays, or due to courier delays.

International shipping may be available for selected destinations.

Shipping costs and delivery times will be displayed during checkout.

Customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

Once your order has been shipped, you will receive tracking details via email.

If you have not received tracking information within 3 business days of placing your order, please contact our support team.

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

We appreciate your patience if unexpected delays occur.

Please ensure your shipping address is entered correctly at checkout.

Whitedrop is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us as soon as possible before dispatch.

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

Please include:

We will review the claim and provide a suitable resolution.

If you have any questions regarding shipping, please contact us:

We aim to respond within 1 business day.